Frequently Asked Questions

Where do you ship to?

We currently ship to New Zealand. All orders are dispatched from our suppliers in China and Australia.

How long does delivery take?

Please allow 1–3 business days for processing, plus 10–20 business days for delivery once dispatched. Total estimated time is 11–23 business days from order date. Delays may occur due to customs or carrier disruptions.

How much does shipping cost?

We offer standard shipping on all orders. Shipping costs are calculated at checkout based on your order.

Can I track my order?

Yes! Once your order is dispatched, you'll receive a tracking number via email so you can follow your parcel's journey. Please allow 2–5 business days for tracking information to update after dispatch.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn or unused, with tags, and in their original packaging. You'll also need your receipt or proof of purchase. Please note that sale items and gift cards are non-returnable. Visit our Return Policy page for full details.

What payment methods do you accept?

We accept PayPal at checkout.

Are your products ethically sourced?

We work with trusted suppliers to bring you quality products at accessible prices. We're committed to continuously improving our sourcing standards.

How do I contact you?

You can reach us via our Contact page. We aim to respond within 1–2 business days.